Kardel’s
Policies and Procedures have been developed over the years of our services. A
copy of this manual is available at all sites. Kardel Policies and Procedures
are public documents and available to all stakeholders. They are also available
on our website at www.kardelcares@ca.
The
date of review of each section is included in the footer. References are noted
where applicable. Issue and revision dates are noted when relevant. When no
issue date is listed, the policy was in the manual prior to 2000. Policies and procedures are reviewed annually
by the Director of Programs and Quality Assurance in July but only revised as
required. The Continuous Quality Improvement Committee provides input into the
manual based on CARF standards. In 2007
all policies and procedures were reviewed and updated by the Management team.
The manual was updated at each site in January 2008, July 2009 and July 2010.
Policies/Procedures,
when issued, are forwarded to each home and program Staff members are to read
the policy/procedure and initial on the page on the back of the manual “New and
Revised Policies and Procedures”. This will serve as confirmation that staff
members have kept current with policies and procedures. The revised
policy/procedures will be kept in the front left hand pocket of the manual and
will be incorporated in the next revised manual. A chronological file of the
circulation for policies and procedures is kept in the office of the Director
of Programs and Quality Assurance binder # 8071. For individual support
network, a copy of any revised policy will be sent electronically to all staff
members with a request for a read receipt to be forwarded back to the
coordinator. The Individual Support network has an abbreviated policy and
procedure manual addressing sections specific to their services. The guidebook for home share addresses
policies and procedures relevant to that section.
When
Policies and Procedures require revision, the issue should be brought to the
attention of the Director of Programs and Quality Assurance for investigation
and revision. The Director of Human Resources updates the sections on Human
Resources and Health and Safety. The Director of Finance updates the financial
section. Director of Programs and
Quality Assuance updates the other sections of the manual with input from the
appropriate sources. The CEO reviews and approves all policies and procedures. Forms
referred to in the manual and in the Table of Contents are kept in the Forms
Book at Central office.
Adjunct
Manuals available in each home and programs are as follows:
q Infection Control Manual
q Emergency Grab Book
q Medication Logbook
q Meals and More (issued from
licensing)
q Hospital Employee Union
Collective Agreement
q A Field Guide on Death and
Dying
q Occupational Health and
Safety Manuals
q Strategic Plan for the
Company; Technology Plan; Risk Analysis Plan and Report; Accessibility Plan;
Continuous Quality Improvement Plan, summary of critical incidents, summary of
complaints.
q CLBC: Community Living
Services: Guiding Principles for Service Delivery Package for Contracted
Resources (presently under revision)
q Workplace Hazardous
Materials Information System (WHMIS) information sheets
q Violence Protection; Guide
for the Prevention of Violence in the Workplace
It is our hope that the information contained within
this document helps to ensure that our services achieve excellence.
Regarding the use of terminology, “people we
support” will be used for the people living in our homes and attending programs.
When we reference the specific population we serve, the term used is “people
with developmental disabilities”.